No refunds
You get the full files the moment you pay, and a download can’t be returned. So all sales are final. That includes buying the wrong item, changing your mind, no longer needing it, or the tool not suiting your project.
Charged twice by mistake? That’s a billing error, not a refund: email me and I’ll reverse the duplicate charge.
Before you buy
- Check the requirements on the product page (WordPress, WooCommerce, PHP or operating system versions).
- Try the free version where there is one — the paid version is built on it.
- Ask questions in the comments on the product page, or at support@dcarock.com.
What support covers
If my tool doesn’t do what its page describes, on a setup that meets its requirements, email support@dcarock.com and I’ll fix it — with a patch, an update or clear instructions. Covered:
- Bugs and errors in my code.
- Features that don’t work as described on the product page.
- Problems installing it when following the setup steps.
What support doesn’t cover
I make sure my tools work. Making them work with your particular setup is up to you. Not covered:
- Conflicts with your theme, page builder, other plugins or custom code.
- Hosting, server, caching, security or firewall settings.
- Setups older than the listed requirements.
- Customization, design changes or new features.
- Restoring sites, files or data — back up before you install anything.
Want it working with your setup anyway? That’s custom work, and I’m happy to quote it: start a project.
How to get help
Email support@dcarock.com with your order number (it starts with DCA-), the site address, what you expected, what happened, and any error messages or screenshots. I reply as soon as I can, usually within two business days.
Help is available by email for problems with my own code, as described above.
Last updated November 14, 2026 · dcArock · Questions: support@dcarock.com